FAQ

What are your hours of operation?
Our regular operating hours are 7:00am – 3:30pm Mon-Fri.
CCK is closed for the following major holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving (Thu & Fri), Christmas Day & New Year’s Day.

How do I get to CCK?

View Google Map

I need a countertop for my basement – can I come in and pick one out?
Unfortunately, we are a wholesale supplier only – we do not sell directly to contractors or to the public. In order to purchase countertops direct from CCK, you must own a retail kitchen and bath outlet. We will be more than happy to recommend someone who can take care of your countertop needs.

To learn more about becoming a CCK dealer, Click HERE

But my cousin’s neighbor bought his top direct from you 10 years ago…
In the past several years, our largest dealers have made clear the desire that we NOT sell countertops direct to contractors or to the public. Since it doesn’t make sense for us to compete with our own largest dealers, we have chosen to strictly enforce this policy. Given the choice of selling one countertop per month to John Q. Public vs. selling 15 countertops per month to a large dealer, we decided to focus on the large dealer.

How do I clean my new countertop?
We recommend that you wipe down your new countertop regularly with soap and water. We also recommend a spray on cleaner called Magic Complete Countertop spray.

How do I remove glue residue from my top?
You can safely remove excess glue by moistening a clean white cloth with lacquer thinner and wiping down the glue spot until it disappears. NEVER use an abrasive like steel wool or sandpaper on your countertop.

How can I remove a stain from my top?
The major laminate companies suggest creating a paste of baking soda and water. Using a clean cloth, gently rub the paste over the stain. NEVER attempt to remove a stain with bleach, steel wool, sandpaper, or any other abrasive substance.

My countertop is chipped – how can I fix it?
Small chips can be repaired using a product called Color Rite – an exact color match sealant and adhesive caulk. (You can order this product to match the color of your countertop exactly). First, you’ll clean the area near the chip with lacquer thinner to remove dirt and grease. Then squeeze the Color Rite into the chip and smooth it with a finger or a putty knife. Allow the Color Rite to dry and then clean again with lacquer thinner.

My countertop has a loose end cap – how can I fix it?
You can fix a loose cap very easily with contact cement. Carefully pull the end cap away from the countertop. (Be careful not to break or crack the laminate). Brush contact cement on to the rear surface of the end cap and the exposed edge of the countertop. Press the laminate back into place and secure it temporarily with blue painter’s tape. When the contact cement has dried, remove the tape and clean the area with lacquer thinner.

How do I fix a cracked edge or broken end cap?
If the end cap or flat edge of your countertop is damaged beyond repair, remove it completely using a utility knife. A heat gun or hair dryer will help speed the removal process by softening the glue. After removing the end cap, sand the exposed countertop surface. Next, brush contact cement on the exposed edge of the countertop and the rear of the new end cap. Press the laminate back into place and secure it temporarily with blue painter’s tape. When the contact cement has dried, remove the tape and clean the area with lacquer thinner.

How do I attach a loose backsplash?
We recommend that you attach a loose backsplash by using Color Rite adhesive caulk. (Nailing a backsplash in any fashion is NOT recommended). Apply the Color Rite adhesive caulk to the bottom and rear of the backsplash. You may also apply the caulk to any edge that meets another backsplash. Press the backsplash in place, wipe off any excess caulk and allow to dry.

What information does CCK need in order to make a sink, range or cooktop cut out?
In order to make certain that your sink, range, or cooktop will fit properly, we need you to provide the model number or manufacturer’s spec sheet.

How much overhang should I have at the end of my countertop?
Standard recommended overhang is 3/4″. Maximum overhang without a support brace is 10″.

How do I install a wall cap with full build down?
Unscrew the full build down (mounting plate) from bottom of the countertop. Put countertop to the side. Position the full build down on top of the half wall. Attach build down to wall using screws only. (DO NOT glue build down to wall because it will be impossible to remove at a later date).

Place countertop back on the secured build down and carefully screw through build down into the bottom of the countertop. BE CERTAIN that the screw is not too long – if it penetrates the laminate surface, the countertop will be ruined.

The miter on my countertop is rising – how can I fix it?
The raised surface you see is a result of moisture that has penetrated the seam and caused the particle board core of the countertop to swell. Unfortunately, a rising miter cannot normally be repaired.

You can prevent the situation from becoming worse by keeping the area around the seam very dry. We recommend that you keep dishes, wet towels & appliances away from the seam. We also suggest spraying & wiping your top with Countertop Magic – a wax based cleaner that will put a thin protective wax coating on the seam.